Returns

Returns are accepted within 14 days of receipt. Please contact us within 14 days of order receipt if you would like to return any of the items in your order. 

To request a return, send an email to help@shopgenara.com with your name, order number, and reason for return or exchange. If you are reporting a broken or damaged item, please send photos. 

We do not refund original shipping fees or return shipping fees. Once you return any item from an order, the whole order is considered final sale and no further returns may be made on remaining items (if there are any). 

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are final sale: 

Bulk orders
Custom orders
Perfume
Nail polish
Books
Pantry items
Flowers
Discounted items

Additional non-returnable items:
* Gift cards
* Downloadable products
* Some health and personal care items
* Items marked Final Sale

Partial refunds
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned outside the 14 day window of receipt

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@shopgenara.com.

Sale items 
Only regular priced items may be returned; unfortunately sale items cannot be refunded.