Returns

Returns and exchanges are accepted within 14 days of original purchase. Please contact us within 14 days of order placement if you would like to return or exchange any of the items in your order. You must contact us before shipping your order back!

We do not refund shipping on orders and you are responsible for the return postage. Once you return or exchange any item from any order, the whole order is considered final sale and no further exchanges or returns may be made on remaining items (if there are any). Exchanged items can only be exchanged once. Returns and exchanges must be postmarked within 14 day window of original order. If order is shipped back to us outside of 14 day window, order is subject to return rejection and may be mailed back to you. 

Please include a note in your shipment with your request. We highly recommend getting tracking on your return! Mail can easily go missing or be misplaced-- we only guarantee refund or exchange on missing packages that have tracking information marked as delivered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shopgenara.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@shopgenara.com and send your item to: PO Box 8942, Houston, TX, 77249, United States.

Shipping
To return your product, you should mail your product to: PO Box 8942, Houston, TX, 77249, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.