Orders are shipped out within 1-5 business days of when the order was placed unless otherwise noted. Please double check your shipping address when you receive your order confirmation as we are NOT responsible for packages that are lost, missing, or delivered to incorrect addresses.
You will receive a shipping confirmation email with tracking info once your order has shipped. Please wait 24-48 hours for your tracking information to update. If it's been 5+ business days since your order was placed and you have NOT received a shipment notification, please email us so we can look into it.
If your package is in transit and the tracking information has not updated in over a week, please contact us. However, if your package has been marked as delivered, we are not responsible for missing mail. Sometimes packages are stolen, picked up by others by mistake, put in your neighbor's mailbox, etc. We are not responsible for this, unfortunately. We highly, highly recommend making sure your package is being delivered to a safe location that you are confident in. If your package was marked as delivered but you don't have it we recommend the following:
1. Waiting a few days to see if it gets delivered. Often times postal workers mark something as delivered because they forgot to drop it off when they were at your stop. If this is the case, it'll be delivered within 1-2 business days.
2. Ask your neighbors! Often times package are misdelivered, especially if you live in an apartment complex.
3. Pop by the post office to see if they're holding it.